SMS terms and conditions

Learn how SBA uses text messages to communicate, our terms and how to opt out if needed.


How we use SMS

SBA's Disaster Assistance program allows you to opt in to receive text messages (SMS/MMS) to your mobile number. 

These messages may include answers to inquiries you've made, real-time texts to ask and answer questions about our services and pricing, and appointment confirmations. The message frequency will vary depending on the conversation.

We will not use your phone number to track you or for any kind of commercial marketing. SBA will never give out your number to any outside party.

We will never charge you for text message alerts, but carrier message and data rates may apply.  

Opting out

You can opt out of receiving messages by texting STOP, QUIT, or CANCEL to the phone number you used to sign up.

Once we receive your request, we will send you a reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. 

You can opt in again the same way you did the first time or text START, and we will resume sending SMS messages to you.

Need help?

If you have any questions, please read our privacy policy or contact us at

Last updated July 15, 2024