Plain language

SBA is required to use plain language that you can understand and use.


Plain language

Plain language is clear, written communication that the public can easily understand and use. The Plain Writing Act of 2010 requires federal agencies like the U.S. Small Business Administration (SBA) to use plain language when communicating in writing with you.

Our commitment

SBA is committed to clear communication. We provide ongoing training and resources to employees on the importance of plain language.

Since the inception of the Act, we have trained key agency employees in plain writing, especially those employees who communicate with the public. We continue to offer training opportunities that reinforce the importance of communicating clearly. We have also developed new ways to obtain and learn from our customer feedback.

To learn more about SBA's plain language activities and accomplishments, visit our Plain Language Compliance reports.

How you can help

You can help us meet our plain language goals.

To ask questions or recommend an improvement to our materials, including pages, please contact:

Aungelic Nelson, SBA Plain Language Coordinator 
Kim Bradley, Director, Office of the Executive Secretariat


Annual SBA plain language report cards

Learn more about plain language

Last updated December 15, 2023