Information quality

Learn how SBA maintains its information quality, including guidelines, records management, and content inventories.

SBA records management

The U.S. Small Business Administration's (SBA) records management program ensures that records are properly documented and preserved and that records no longer needed are properly disposed of or retired.

Records management consists of three lifecycle stages:

  • Creation or receipt of a record or document
  • Maintenance and use of records
  • Archiving and disposing of records

SBA staff are responsible for records management. As federal employees, our obligations are to ensure that each stage in the lifecycle of records is recognized, preserved and properly disposed. 

  • Plain language

    SBA is required to use plain language that you can understand and use.
  • Information quality guidelines

    These guidelines describe SBA's policy for ensuring the quality of information that it disseminates to the public, and sets forth the administrative procedure by which an affected person may obtain correction of disseminated information.
  • Website content inventory

    Section 207(F)(2) of the E-Government Act of 2002 requires agencies to develop an inventory of their website that identifies categories of information and services both currently available and to be made available in the future.