Community Navigator Pilot Program Evaluation

The Community Navigator Pilot Program (CNPP) Evaluation assessed implementation fidelity, short-term outputs and outcomes, implementation alignment, and identified best practices. The evaluation found that CNPP was implemented using the intended Hub and Spoke model, and enrolled a higher proportion of clients belonging to underserved groups when compared to SBA resource partner programs. Clients reported that CNPP increased their trust in SBA and developed their skills. Hub and Spoke staff tailored their activities to meet clients’ needs, which necessitated modifications to service delivery to better accommodate clients. Over 75% of surveyed clients reported being satisfied or highly satisfied with CNPP overall.